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How to Write the Perfect Bug Report – Tips, Tricks, and Best PracticesHow to Write the Perfect Bug Report – Tips, Tricks, and Best Practices">

How to Write the Perfect Bug Report – Tips, Tricks, and Best Practices

Alexandra Blake, Key-g.com
por 
Alexandra Blake, Key-g.com
11 minutes read
Coisas de TI
Setembro 10, 2025

Write a clear, reproducible bug report with a branded title and a structured body. Start with a simple text that states the observed behavior in one sentence and avoid jargon. Provide a little context about the environment so teammates can access the data today. Treat the report as a sharing-ready artifact that others can skim in html blocks and quickly grasp the impact.

List six concrete steps to reproduce. Each step begins with a verb and describes exact actions, inputs, and state. Keep steps concise; longer steps reduce clarity and increase error. If the bug depends on a particular window size, include the width x height (for example, 1280×720). Attach screenshots at key points: before, during, and after the action to illustrate state changes. Use plain text in the steps to prevent misinterpretation and ensure they are easily repeatable.

Contrast expected vs actual results with precise values or messages. Include a text snippet from logs or the console, and reference the time when the failure occurs. If you include timestamps, mention that you used python-dateutil to parse dates. If any captured field is undefined, mark it explicitly as undefined to avoid ambiguity. This report is crucial for triage and resolution.

Environment snapshot: operating system, browser, app version, locale, and any feature flags. Record exact version numbers (for example, app 3.14.2, python-dateutil 2.8.1). Note the hardware or instance where the issue appears and the user role if relevant. This information essentially speeds up triage, reduces back-and-forth, and helps teams move from observation to action faster.

Communicate the impact in business terms by linking the bug to a real idea of the risk. Keep the report branded and accessible; share it with the right node owners and stakeholders. Use text blocks to describe the steps and outcomes; ensure the window of reproduction is clear. If there is unknown data, include a placeholder rather than guessing; much of the value comes from precise, readable data that others can reuse today for verification and sharing across teams.

Reproduce Steps for Instagram Story Filter Bugs

Use a reproducible script: capture device model, OS version, Instagram app version, and the exact filter name; log the exact taps, durations, and whether the camera is front or back. Sure, include a short videos clip to illustrate the bug with timestamps. The guide called the repro script helps you stay consistent. Concatenate the logs and evidence into one report for execution by the reviewer.

Within the report, group steps by trigger state and map them to constants your testing environment provides. Second, keep the logs in a single file to avoid context mix. Identify the five most common paths that lead to failures: opening the filter, toggling effects, recording, saving, and sharing. The role of the tester is to verify each path’s result and to locate where execution diverges from the expected state.

Dont rely on memory; theres no guesswork here. Document every action with precise details: button labels, control states, and any UI delays. Examples of strong evidence include exact filter name, device model, OS version, time stamps, and a short, pre-made video that shows the issue without extra noise. If you viewed logs, attach the relevant constants and note any programing mistakes in the UI. These details help your reviewer looking to verify the result quickly. Follow a lighthouse checklist to ensure no step is missed, and label your own tests for yourself to keep names clear. These notes prevent lack of context.

Step Action State/Trigger Evidence Expected Result
1 Open Instagram Story and select the affected filter Filter loaded; idle Screenshot of filter name; device/time Filter loads normally, no glitch
2 Record a short clip (5-10 seconds) Recording begins Video clip attached to report Recording proceeds without crash
3 Toggle effects or adjust exposure while recording On-screen controls active Console logs, screen recording Review shows no aliasing; expected effect remains
4 Save or publish the story State transitions to saved/published Saved asset in gallery, timestamp Saved successfully; filter remains stable
5 Reopen and view the story App reload; state restored Viewed sequence; rechecked Bug reproduced or not; note discrepancy

Capture Environment, Devices, and Filter Version Details

Capture Environment, Devices, and Filter Version Details

Capture the full environment immediately: log the operating system, device model, firmware/build version, and the exact filter version used when reproducing the issue.

Use a template dataclass to collect key fields: environment, device, build, filter_version, timestamp, and changes. Initialize it at test start and update on completion. Creating a clean data model with a dataclass keeps typing stricter and makes serialization predictable, aiding review and sharing across teams.

Store environment items as an iterable list of devices and configurations. Log per-item details: model, OS version, app build, and the filter used. Use a consistent prefix like env_ or device_ to simplify parsing, and provide a compact operator note if the issue depends on a specific operator setting.

Record filter version details as a separate section: name, version tag, commit hash, and build date. Include a comparison against earlier versions to identify changes that correlate with the bug, and attach the result of quick validation tests to guide triage.

Offer a lightweight completion checklist: verify initialization with reverse lookups for aliases, review the collected data, and ensure the template aligns with the test plan. The entry says the environment snapshot is complete after a successful run, and the summary is ready for review.

Example structure you can adapt: define a dataclass named BugContext with fields: environment: str, devices: list[str], filter_versions: list[str], timestamp: str, items: list. This supports creating a precise, fastest path to reproduce and to capture the result with a single initialization step and reverse lookup for related logs. It also serves as providing a consistent review trail and a reliable baseline, enabling programing changes to be tracked.

Describe the Bug Clearly: Steps, Expected vs Actual Results, and Impact

Describe the Bug Clearly: Steps, Expected vs Actual Results, and Impact

Recommendation: Begin with a concise one-line summary that states what failed, where it happened, and who is affected. Then deliver three sections: Steps to reproduce, Expected vs Actual results, and Impact. Include background details like environment and locale to speed up triage.

Steps to reproduce: 1) In english locale, open the Posts page. 2) Sign in as a customer whose profile contains a name and birthdate in private fields. 3) Click the Launch button on the new post form. 4) Enter a title with 8–12 characters and a body containing multiple strings and contents, totaling more than 100 characters. 5) Submit the post. 6) Observe the result on the page and in analytics.

Expected result: The post saves without errors, appears on the page exactly as written, and the contents render with the same character order. No private data leaks into public views, and analytics fire a single post-created event with correct payload.

Actual result: The save operation returns an error or the page shows altered contents. The post appears with truncated text, or a different post is shown. Private fields such as birthdate may appear in the UI or in logs, and analytics report a mismatched event name or missing payload; the comparison between the input strings and what is stored is off by a mean value in some cases, indicating a formatting step fault.

Impact and risk: This disrupts user flow for customers and slows work for workers who rely on accurate publication, reviews, and analytics. It can expose private data, undermine trust in the business, and delay launches or posts cadence. Severity rises when multiple pages or components reuse the same function set, or when contents are copied between pages, like a private note to a public post. Prepare a quick write-up for engineers and a separate comments thread for stakeholders to track status and decisions.

Evidence and context: Include background details: environment version, page paths, and any related code paths. Attach logs from the failure window and a small, representative sample that shows the mismatch between strings in the input and what ends up on the page. Provide a comparison table that maps the exact input (title, body, characters) to the observed contents, and note any second run that reproduces the issue. Capture related analytics events and ensure private fields such as name and birthdate do not leak into outputs. If you use a private test account, redact sensitive fields and reference the account name in comments for teammates, so others can reproduce without exposing data in posts or analytics.

What to fix and how to verify: Narrow the bug to the function that builds the contents string and the save path in code. Add a regression test that covers strings length, multi-byte characters, and cross-page copies. Validate that the comparison between expected and actual results holds across the second attempt and on other workers. Confirm that only public content renders on the target page and that analytics payload remains correct after the launch.

Collect Evidence: Screenshots, Screen Recordings, and Logs

Capture time-stamped evidence for every step: take a screenshot right after each action and start a screen recording when a feature misbehaves. This creates a clear trail for analyzing the issue and accelerates triage by showing exact user input and UI state.

Types of evidence: screenshots, screen recordings, and logs. Screenshots show the UI at a moment in time; screen recordings capture the sequence, input, and error dialogs; logs reveal events and timing. Include app version, OS, and device model in metadata to place evidence in context, and note the exact action that triggered the issue.

Prepare files with a consistent naming scheme. Use a dataclass-like structure for records: time, action, expected result, actual result, memory snapshot, and key constants. Place data in a single bug folder with subfolders for screenshots, videos, and logs to simplify filtering and cross-referencing later.

What to record and how long: capture clear text from error messages, copy full stack traces, and include relevant network requests. Record the full command sequence and the exact characters typed during each step. If a sequence involves back steps or repeated actions, repeat until the failure reproduces consistently; note the progress and any temporary states that appear between steps.

Redact and share safely: remove sensitive data from logs and memory dumps before sharing. When memory proves relevant, log the footprint in MB at failure and track changes across successive attempts. For non-technical readers, export a concise one-page summary using canva templates and attach the raw evidence separately. Keep the presentation aligned with the report’s structure to improve readability.

Analysis and organization: apply filters to reveal only error-level entries or a tight time window around the incident. Analyzing the sequence helps identify the role of a feature and its interaction with other modules. Measure duration of the failure, count log lines in the failure path, and track how often the problematic path appears. The creator’s notes should clearly link each artifact to a concrete step in the repro steps so reviewers can verify progress quickly.

Prioritize, Assign, and Communicate Bug Status

Rank bugs by impact and likelihood, assign a single owner, and update status in the ticket with a clear due date.

  • Prioritize by measuring business impact and frequency: map to customers, workflows, and installation paths. Capture the root cause, whether it affects existing code or rendering, and whether the bug blocks installation or normal work during install. If a bug blocks a critical workflow, elevate its priority immediately, using stricter criteria for severity.
  • Assign with clarity: pick a single owner or a small, accountable pair, specify a concrete target date, and attach a written plan. If the team already has a default owner, mention it in the ticket, and add a helper link to relevant docs to speed root-cause steps. Reference the relevant globals or code areas to narrow investigation and avoid loops in debugging steps.
  • Communicate status consistently: publish updates in the ticket and through a shared channel on a regular cadence. Each update states the current known cause, affected users, and whether installation or rendering is impacted. If information is partial, mention the existing uncertainty in the ticket and the next measure to take. If relevant, include what was mentioned by teams in other channels and in past tickets. Use examples from similar issues to guide responders and set expectations for brands, businesses, quality, customers, or internal stakeholders; until new data arrives, keep the status accurate and isnt stale. If a fix is blocked by dependencies, note the blocker and the expected turnaround. Demand from business teams should drive alignment.