디지털 서비스법 준수를 위한 플랫폼 서비스 약관 업데이트

The European Union has spoken, and its message is loud, clear, and backed by some serious regulatory muscle: online platforms need to clean up their legal act. The Digital Services Act (DSA) is now in force, and if your platform’s Terms of Service still read like they were last updated during the MySpace era, it’s time to roll up your sleeves.

Let’s be honest — nobody wakes up excited to rewrite legal disclaimers. But under the DSA, updating your Terms of Service (ToS) isn’t just good hygiene; it’s the law. More than that, it’s an opportunity to create transparency, build trust, and protect your business.

This article will walk you through how to align your ToS with the DSA — practically, legally, and with a splash of wit to keep things digestible.

Why Update Your Terms of Service Now?

Because under the DSA, your ToS isn’t just a formality. It’s a legal contract that must meet clear standards for:

Transparency
Accessibility
Clarity of content moderation policies
Explanation of algorithmic systems
User rights and complaint mechanisms

And regulators aren’t bluffing: failure to comply can mean fines of up to 6% of global annual turnover.

📌 TL;DR: A confusing or outdated ToS is now a liability, not just a punchline.

What the DSA Expects in Your Terms of Service

Here’s a breakdown of the key elements your updated ToS must cover:

1. Content Moderation Policies

Clearly describe:

What content is allowed and what’s prohibited
How content is flagged, reviewed, and removed
The role of automation vs. human moderation

No more vague “we reserve the right to remove content at our sole discretion.” You need specifics.

2. Explanation of Algorithmic Systems

If your platform uses algorithmic recommendations (feeds, search, rankings), you must:

Explain how these systems work
Describe the criteria used (e.g., relevance, popularity, paid promotions)
Allow users to opt out of personalized recommendations, where applicable

Tip: Think “algorithm 101 for humans,” not “PhD dissertation.”

3. User Account Suspension and Termination Rules

You must lay out:

What triggers account suspension or termination
How users will be notified
Appeal mechanisms and complaint procedures

Don’t just say “violations of community guidelines.” Be specific and provide examples.

4. User Rights and Redress Mechanisms

Include:

Right to contest moderation decisions
Right to lodge complaints internally
Access to out-of-court dispute settlement where required

Bonus: Provide timelines and a contact point for complaints.

5. Language and Accessibility

The DSA requires that your ToS be:

Plain, concise, and easily understandable
Translated into appropriate EU languages if you operate in multiple member states

If your ToS reads like a spell from a Tolkien novel, time to simplify.

Structural Tips: How to Write ToS That Won’t Put People to Sleep

Use headers, bullet points, and short paragraphs
Provide real-world examples of how moderation or algorithms are applied
Link to policies 개인 정보 보호, 쿠키, 이의 제기와 같이 하나의 거대한 스크롤에 넣는 대신에

보너스: 공식 문서와 함께 “요약 버전” 또는 FAQ를 만드세요. 법률 블록버스터에 대한 “감독 해설”이라고 생각하세요.

피해야 할 주요 DSA 규정 준수 함정

1. 모호한 법률 용어

“당사는 필요하다고 판단되는 조치를 취할 권리를 보유합니다.”
아니요. 정확하게 하세요. “행동”을 정의하고, “필요한”을 설명하고, 예를 들어 나열하세요.

2. 사용자 구제 옵션 없음

“모든 결정은 최종적입니다.”
더 이상은 아닙니다. DSA에 따라 사용자는 다음을 할 수 있어야 합니다. 항소 그리고 불평하다.

3. 접근 불가능한 Formats

작은 글꼴, PDF 또는 변호사 전용 언어.
DSA에 따르면 접근 가능한 형식을 사용하고 평이한 언어로 충분할 경우 법률 용어 사용을 피하십시오.

DSA 규정 준수를 위한 플랫폼 서비스 약관 업데이트